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Customer Testimonials
Thank you,
Pam W.
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Thanks so much for your prompt response. Your customer service excels to no end.
Judy M.
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I just wanted to let you know that I received my rug yesterday afternoon. It is beautiful! It is replacing a very similar rug, not purchased from you 6 years ago. There is just no comparison in quality and your rug was half the price. The customer service assistance I received was excellent! You guys are really doing it right!

Thank you,
Marie I.
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Melinda I just want to thank you so much for expediting my rug. I thought that I would receive it sometime next week but lo and behold I received it today and it really looks great. It's a pleasure doing business with you and your company. Thanks again.

Catherine M.
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Hi Jamie,
Thanks again for your help...I ordered the bigger rug tonight , plus a smaller one for the front door. Thanks for the coupon! I appreciate your great service.
Fiona, MI
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Jaime,
I want to thank you for all your help. You were so great to look into this further for me. I will check back often at Rugs Done Right and I'm sure we'll do business in the future. I will eventually get some pillows and saw that your company had the best prices.
Thanks so much again...it's been a pleasure almost working with you!
Linda B.
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Hi,

I just purchased a rug from your company, and wanted to let you know what an exceptionally positive experience I had with your online chat person, Jamie.

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I inquired about the colors in a rug that I had seen in two very different-looking online pictures. Jamie was very precise and clear in explaining the look of the rug compared to the pictures. She also made several other suggestions which sent me in some very productive directions. We ended up having several email exchanges in which she worked with me to refine her understanding of the color palette of the room and made terrific suggestions. Finally, she managed to let me know of an almost-gone rug which fit my needs perfectly and which went on clearance (before this was reflected on the site price).
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Throughout our interactions, she was kind and personable, extremely helpful, managed to convey that she really cared about getting it right, without being in the least pushy.
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I normally HATE working with salespeople -- so this was an exceptional experience.
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Prior to the purchase, I had spent perhaps 30 - 40 hours online looking at probably 50 sites; it is unlikely that I would have ended up making a purchase at rugsdoneright except for Jamie's work.

Thanks for a great experience!
Suzanne B.
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Really appreciate your help! You have been extremely wonderful!
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Jennifer S. , Interior designer

Hi there. Wanted to let you know that the rug arrived just this past Friday and is very, very beautiful. Thank you very much for making it possible.
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Best wishes,
Ellen B
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Dear Rugs Done Right:

Wow! I got my rug and it was just the most exquisite thing. Everything was exactly as described ? well maybe not exactly because it was better than I had imagined. Your prices are the best, believe me I checked! Your customer service was helpful, professional and well informed.

I have never written a testimonial, but I was so pleased I just couldn?t resist.

Thanks Again!!!!!!

Vicki B.
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Jamie and Lisa,
THANK YOU very much for all your great help. I would not have found the rug I am purchasing had not been for you taking the time to look for the colors I wanted and sending them to me to pick from. THAT is what I call customer service, which is really what not only keeps the existing customers happy, but encourages them to refer new ones to your company, which, by the way, I already did.
Marisol K.
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You guys are great! Thanks Jamie......I will be doing business with you again & share you with friends & family
Addie, CA

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Hi Amanda,
The rug came and it is perfect!! I love it more than I even thought I would. I can?t thank you enough for all of your help.

Have a wonderful weekend!

Kirsten, MI
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Jen, I Love My Rug! It is beautiful and a perfect color combo - just what I was looking for in the family room. And it arrived SO FAST. Thanks again for helping to search for it. And Thanks for standing by your price match guarantee.
Nikki J.
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Super, sounds great! Thanks for the superb customer service. :-)

Have a great day,
Darla C.
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Dear Melissa,
I just wanted to drop you a note and thank you for your assistance with my order. We did receive the rug and it is really, really nice. It looks fantastic in our room.
Thank you,
Martha S.
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Thanks so much. You guys have been great. I will be back for return business!

LuAnn, SD
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I just received the rug and pad that I ordered. I LOVE IT! The colors look just like the picture, which was a big fear of mine that they wouldn't be the same. The order came very quickly and in great shape. I ordered the best pad and it was well worth the additional money. I will definitely refer you to my neighbors and friends. It's impossible to get a nicely priced rug in Atlanta!
Thank you,
Stephanie J.
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The young woman on the phone was wonderful and helped me so much, she helped me get the rug I wanted and the one that would look best. I will definitely recommend Rugs done right to anyone I know, you are wonderful!!!!
Thanks so much,
Michelle S.
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Hi Audrey,
I received my rug yesterday and I love, love, love it!! It was nice doing business with you. I will pass your site along to my friends. It was a great experience,
Lyn S.
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Please accept this letter of recognition on behalf of Janie. This morning, I decided to surf the web in search of a company to supply the area rugs for my new home. Needless to say it has not been the best of experiences. So many companies are fly by night and have terrible service before and more importantly after the sale. After having spent over $ 100,000 on the web so far, you can imagine my dismay as to having to do it again. As I travel weekly on business I do not have the luxury of shopping in person.
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Janie, made the experience actually pleasant and after our conversation, I realized that I need not check any other sites.
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I was surprised to find the online chat available at 9 am on a Sunday morning and after chatting with Jannie, made my decision to buy from your company.

Janie is certainly a credit to your organization! Many companies should be as fortunate to have someone like that in their employ.

Best Regards
David L., FL
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My thanks to you and Jamie for all of your help with this. I really like the rug that I purchased recently from RugsDoneRight.com -- it's really stunning and the size and shape are perfect.

Regards,
Gabrielle
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I wanted to thank you the excellent customer service we received.

A special thanks to Andrea for processing our order so quickly. We received our rug from MER Monday night --we ordered it on Friday. Amazing.

Please be assured that we would highly recommend your business to anyone.

Sincerely,
Paul K.
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Received my rugs today. I love them both. You did a fabulous job!
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Hi From Order#16885!
Rug and pad have arrived and appear great. THanks for your promptness and great service! If we need more rugs later, we'll be back in touch.
Cheryl H.
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You're great! Got them and they're beautiful. Thanks again
Lori C.
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Comments: I just want to thank Michelle for being very helpful on our phone call. She deserves all the credit.
Marcello C.
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Michelle, Thank you so much for the great customer service you have given me. You made the process so simple for me!
Pam W.
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I wanted to confirm that we did receive our rug on Monday, and are very pleased with it. It looks just like your picture on the net. Thank you for your good service!
Mary R.
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I want to thank you for your quick responses to any emails I have sent. I appreciate it and will suggest Buy Rugs Direct to anyone. The service is great.
Allyson B.
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thank you so much, you were very nice to us and very helpful. I appreciate your cooperation.
Paula M.
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I just received my Nourison 2000 rug today and I couldn't be more delighted! It is grand! You gave me the best price available with your lowest price guarantee and I saved hundreds off the retail store price. I'll be calling you again!
Jan B.
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Michelle-the rugs are great! Thanks for your help. Hope to shop with you again.
Leslie
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You are wonderful! Thanks so much for your help! I'm sure the rug will be perfect!
Thanks again & Take care!
Betsy W.
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There are so many people who are quick to complain, but often fail to praise when things go right. We recently bought a rug from you (Momeni New Wave Collection) and were promised delivery by April 15, 2004. The rug arrived on March 30, 2004 in a secure protective bag, and when opened, the most beautiful rug appeared...even better looking than the photo on your web-site. We immediately unrolled the rug....WOW! Thank you again for your fine service. We will use you again and are unconditionally recommending you to our friends who might need rugs too.
Sincerely yours,
Richard and Vera K.
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Hey Audrey,
I just want to let you know that I'm very happy to have received my rug last night. I'm so glad I bought from you guys! You guys offered a great selection, really good prices and above all, a superb customer service. Not a lot of company goes all out with their customers, so I really appreciate you calling me back and responding to my e-mails so quickly!
Vienne C.
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RECEIVED TWO OF MY RUGS YESTERDAY. THEY ARE VERY BEAUTIFUL AND I AM EXTREMELY PLEASED WITH THE QUALITY. YOUR PROMPT DELIVERY WAS QUITE IMPRESSIVE.
I WILL RECOMMEND YOUR SITE TO EVERYONE I KNOW THAT IS IN THE MARKET FOR RUGS.
THANK YOU SOOOOOOOOOOO MUCH!!!!!!!!!
Lorena C.
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Hello,
Just received the rug I ordered last week. The rug is perfect, the service was wonderful and the pricing was great. Your order department is very helpful and pleasant also! It was a great experience and I would not hesitate to purchase from you again.
Thanks,
Peg J.
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Dear Megan/Jan/Everyone else at rugsdoneright
We're toast. Done. Fini. Mission accomplished---!! The last rug we received is perfect. We wanted to let you guys know how much we appreciate all the assistance we received. You have all been extremely understanding and professional. Again, thank you and..ah... Merry Christmas!
Syd & Chris
Indian Wells, Ca.
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Why Us?
 
CARE OF YOUR AREA RUG:
 
Household Tips for Area Rugs
Whether it's a hand-made fine oriental rug or a fun, inexpensive shag, here's where you'll find answers to a variety of area rug care questions and great household tips for area rugs. Here's where we've collected basic advice on everything from storing rugs to hanging rugs. So if you have a problem vacuuming oriental rugs or can't decide about selecting your rug padding, take a look below. If you don't find your answer, please let us know and we'll be happy to do find it for you.
 
Area Rug Care Questions
 
Caring For Your Oriental Rug
If Oriental rugs have survived centuries in comparatively good condition, it is because of careful treatment. Oriental rugs will give remarkably long service if treated with proper consideration. Their two enemies, apart from the inevitable destructive effect of wear, are moths and dampness.
 
Moths
Moths can cause extensive damage to Oriental rugs. Not only do moths eat pile but they also eat the knots on the back of a rug. Moths are especially attracted to areas such as those under furniture that remain relatively undisturbed. It is quite simple to eliminate these pests and safeguard against their return. Certain chemical applications will render the wool inedible to moths. Both the front and back of a carpet should be sprayed about every six months with any one of a number of these moth sprays. Moths are best kept at bay by frequent moving or handling and by regular exposure to light and air. If rugs must be stored, then inspection at intervals is essential. A carpet in use is rarely in danger from moths.
 
Dampness
Dampness will in time rot the threads and destroy the fabric but it can be avoided by obvious means. Do NOT store rugs in a humid, damp, warm or poorly ventilated room. This causes mildew that usually has a musty odor, discolors fabrics, and weakens them so that they fall in pieces. Never leave an Oriental rug wet. Failure to remove all of the moisture might result in mildew.
 
Mechanical Damage to Your Rug
One of the best household tips for area rugs that you should learn quickly - Act Immediately. If any mechanical damage is sustained to your oriental rug, such as cuts or burns, the damage should be dealt with as soon as possible, for such lesions get worse very quickly. In ordinary use, quite apart from accident, the ends and sides often tend to wear and fray in which case the parts should be re-overcast. Places in the middle of the carpet that are locally worn or damaged can have new knots inserted, and even large holes can be restored so as to be almost as good as new, though such work is rather expensive. In carpets of lesser value, instead of new knotting, patches cut from a suitable rug can often be inserted at less cost, and sometimes a serviceable small rug can be made from a larger worn one by cutting away the bad parts.
 
Rotating your Oriental Rugs
One of the area rug care questions that we often here is that regarding the need to rotate your rugs. We recommend that you frequently rotate the rug from sunny areas to the other side of the room to equalize the effect of the sun. Continuous exposure to bright hot sun rays and even indirect sunlight will cause damage to the dyed fabrics used in Oriental rugs. On bright sunny days, use window shades, shutters or heavy curtains to reduce the sun damage. Also, in terms of fading, sometimes gases and fumes (from furnaces, cooking stoves, chimneys and auto exhausts) mix with oxygen and humidity in the atmosphere to form an acid. This acid reacts on the wool and causes deterioration and discoloration. Usually faded areas are hidden by soil and will not be apparent until the surface has been cleaned. In this case, contrast of color fading could be avoided by rotating rugs from time to time to make fading or soiling uniform and by changing their places so that all parts of the rug will have a chance for equal exposure.
 
Padding Beneath your Rug
Good quality padding protects the rug, especially in heavily trafficked areas. The best padding is a hair or fiber filled pad with rubberized surfaces to keep the rug from moving or wrinkling. The life of an Oriental rug can be doubled with the use of a good quality pad.
 
Hanging your Rug
Before hanging carpets on the wall, one should be certain that the warp threads can stand the strain. Do not use nails or staples at the top of a heavy rug to hang it for a long period of time. Use a strong poster holder to distribute the weight of the rug evenly. Oriental rug hangers clips are also available.
 
Storing your Rug
If a rug is to be stored for a long period of time, use sheet or cloth to wrap it, but do not use an airtight plastic bag. Oriental rugs need to breathe and they will sometimes rot or mildew in a plastic bag. They could also be rolled up and kept in a chest with some paradichlorobenzene crystals, which will have to be renewed every few months. Ideally, large carpets should be rolled around poles, the protruding ends of which should rest on blocks or trestles. It is advisable to let carpets lie flat on top of one another for any length of time. Do NOT store an Oriental rug in a hot closet. The base of a rug can dry out and become brittle, destroying the strength and durability of the rug.
 
Crushed Pile
To up-right the pile that are indented or crushed by legs of heavy furniture, brush the depressed area with a soft brush and faintly moisten the area by a spray and follow-up by brushing.
 
Vacuuming Oriental Rugs
There is a trick to vacuuming Oriental Rugs. Never vacuum a rug against the nap of the rug (the direction of the nap can easily be determined by running the hand across the pile from fringe to fringe). Vacuuming against the nap also presses dirt back into the rug. Never vacuum the rugs' fringes. The continued catching of the fringe in the suction of a vacuum cleaner causes the fringes to break and tear. Sweeping with a broom will give the best result. As a general rule, so you will have no problem vacuuming Oriental rugs always do so with a low-level suction using a new bag.
 
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