Free Shipping

Free Shipping

Every standard order at Rugs Done Right is shipped FREE to the 48 contiguous United States! Shipments to Hawaii, Alaska, and Canada are calculated for you at checkout. International shipping to additional regions can be quoted for you via Live Chat or email at online@rugsdoneright.com. 

Delivery:

Most stocked items ship within 1-5 days. Estimated ship times are listed on the product page. Simply hover over "-->View all sizes, shapes + stock".  Please note: These are estimates and do vary, although most items ship sooner rather than than later.  Orders of two or more items may not arrive at the same time, or by the same delivery service. Most items are shipped direct from the manufacturer via UPS or FedEx. Certain rugs ship from our store in MA.

Oversize items that can not be folded may be shipped through a freight trucking company. These oversize shipments are typically only curbside or garage/entry door delivery, at the sole discretion of the freight carrier.  Unless the customer requests Signature Required service at the time of the order placement, a signature is not necessary to receive your items.  If the location is a high risk area, or the value of the item is considerable, the shipper may request a signature at the time of delivery, and they will email you this information if applicable. Folded rugs and rug pads will absolutely lay flat in time. If you have any questions regarding shipment status please email us at online@rugsdoneright.com or call 800-562-9644.

Free Return Shipping with Exchange*:

We are currently offering a promotion for free return shipping on a applicable rug of $1500 or more, with an exchange purchase of an equal or greater value item. For your convenience, we will send a pre-addressed call tag to pick up the rug to be exchanged. Please note: If the replacement item is also returned, the shipping on both items will be at the customers cost; which includes the original shipping fees incurred by Rugs Done Right. Sample sizes (2x3 to 5x7) can also be returned at no cost when a replacement is ordered in the amount of $1500 or more. Oversize rugs 8' wide or larger do not qualify for the promotion. This a one-time offer, per customer. 

International Duties & Taxes:

Rugs Done Right pricing and shipping fees do not include international duties and taxes. Any charges for customs clearance, import duties and taxes are payable by the recipient. Customs policies vary widely between countries. The rates are determined by the customs brokers for each country and paid by recipient upon arrival of goods. Rugs Done Right can estimate what these fees may be but is not liable for any import duties or taxes. Please Google your estimated costs on a reliable cost calculator. Please note returns are not accepted for orders shipped internationally.

Delivery Options:

We offer delayed or time sensitive delivery at special requests.

Don't worry about being away from home or traveling while your package is expected to arrive; just give us ample time to alert our warehouses. We can hold your order and ship it at a later date that works better for you!

Delivery FAQ

Q: I might be out of town when my package arrives, should I just wait to order?

A: We recommend that you place your order now to both secure stock and pricing, and ask us to hold delivery for you. This is because the rug you want to purchase may have stock fluctuations, so it is best to order and get the stock assigned.

Q: What are the other benefits of ordering and holding delivery?

A: Placing your order and holding delivery will guarantee you get the best purchase price at the time. This also guarantees that the next piece of stock will be allocated to you. Getting your order in and holding delivery means you get the best price, assigns stock to your order, and holds it until a more convenient delivery date.

Q: How do I ask to hold delivery?

A: In order to delay delivery please note this request in the comments section upon checkout . After an order is placed,  please reply to this email with your special delivery instructions. We make every effort to accommodate late requests.