Testimonials

Quick to respond...

Even in these crazy times, Rugs Done Right was able to accurately tell me when my rug would ship and it arrived just on time. When I reached out, they were quick to respond with accurate information. I love my rug and will be a repeat customer.

– Kathy F.

Great quality rug at a reasonable price.

I was looking for a specific rug--a round to match our living room rug--and RugsDoneRight had it!! After getting the info of the back of our existing rug, I was able to easily find it on the Web site. The rug is not only perfect, it was delivered quickly with great tracking information along with way. The Free Shipping offer was such a plus. It's a great quality rug at a reasonable price. Thank you! I look forward to shopping with you again.

– Melissa B.

It couldn't be more perfect...

I love my new rug from RugsDoneRight! Not only was it shipped the day after I ordered it, but it is just beautiful! It couldn't be more perfect for my new living room!

– Mary M.

Just As Promised.

Rug delivered quickly and just as promised; well-packaged. I also had a prompt and polite response to a question before ordering. This is going to be a Christmas present, so don't know how it will be received, but it is exactly like its picture with vibrant colors and a very plush pile. Very pleased. 

– Marilyn W.

Above and Beyond.

I had been looking for a rug in the runner size. Unfortunately it was discontinued and very very hard to find. I even ordered it locally and online twice, and the retailers called to let me know they could not get the item. Your online chat person told me it was discontinued and would be hard to find, HOWEVER, they went the step further and asked me to wait a second while they checked something. They then told me they had the rug in the 2x3.5 size and had plenty in stock. I ordered three; its not the runner, but it will work!!!! THANK YOU FOR GOING ABOVE AND BEYOND when three other retailers did not.

– Anonymous

Over the Top Customer Support!

RugsDoneRight has an amazing selection of rugs, but better still over the top customer support. I ordered a rug on a Saturday night and soon realized I had ordered the wrong rug. I sent an email to their Customer Support Department and was contacted within the hour. Everything was straightened out with no hassle. Amazing experience.

– David R.

Really doing it right!

I just wanted to let you know that I received my rug yesterday afternoon. It is beautiful! It is replacing a very similar rug, not purchased from you 6 years ago. There is just no comparison in quality and your rug was half the price. The customer service assistance I received was excellent! You guys are really doing it right!

– Marie I.

Color accuracy & wonderful service.

I recently purchased several rugs from Rugs Done Right. I am so pleased with the quality, the colors, and to say they look spectacular in my home is an understatement. Being able to photo shoot them into the areas was a huge plus... the colors were so true to the photos, therefore, no surprises! I was fortunate to speak with Jamie at their Sudbury location and she was sooo helpful and wonderful in assisting me with my selections. Rugs came within days of the order and I would definitely buy more rugs from them as the quality is far superior than most of the other on-line offerings out there. Love doing business with them!!!

– Marie D.

5 Stars Plus!

I could not be more pleased with the customer service of Rugs Done Right. From the online chat before placing my order to the delivery of the rug, everything was 5 star plus! Thank you for everything!

– Ashley G.

My experience was the best.

I scoured many online rug companies and can honestly say my experience with RugsDoneRight was the best. It is so reassuring to have an online chat available for questions and love the app...”see this rug in your room.” Rugs are scary to buy online. One or two other sites had the same ability but coupled with the ease of looking, your inventory, and quickly answered questions, you win!

– Mary P.

The prices are absolutely AMAZING!

Great selection of high quality area rugs and the prices are absolutely AMAZING! Highly recommend your site to anyone looking for high quality at great prices. Word of advice: go to your favorite furniture store and check out the area rug selections and names. Then head over to RugsDoneRight.com. You will not regret it!!

– Alice R.

A beautiful rug... it feels "luxurious"

A beautiful rug. And surprisingly comfortable to walk on ... it feels "luxurious". I purchased it after asking a phone assistant with your company about the colors of the rug. She was personally very knowledgeable and got me an accurate answer to the one question she did not have an immediate answer for. Very professional and friendly - WAY above average. Thank you.

– Gary S.

Two big thumbs up!

Rugs Done Right lived up to their name for us! Awesome customer service! Their coupon made the rug we wanted affordable. They worked with us via online chat & phone to place our order. We "needed" the rug delivered within a few days for my son's graduation party. The Rugs Done Right reps actually called us to coordinate the expedited shipping. We received the rug exactly as promised. Best customer service experience I've had from *any business* in a very long time. Two big thumbs up from me! And thank you Rugs Done Right!!

– Barbara H.

Testimonials

Area rug customer referrals and customer testimonials received by RugsDoneRight.com
Based on 2406 reviews
85%
(2038)
10%
(236)
3%
(81)
1%
(18)
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(33)
great colors and lays super flat

I am very happy with this rug and the price point. It laid very flat and has a great color palette. We did not use a pad but still feels great.

Beautiful rug

Pleasing neutral, low contrast pattern that works well with many prints. Well packaged, quick delivery. Be VERY certain of your order however; if you change your mind and the rug is in stock, it will be process immediately and you’ll probably be unable to cancel. Best to order before a Thursday or Friday if it’s at all likely you will need to change or cancel because I was told the office is closed on weekends and can’t communicate with warehouse. Returns include a restock fee and shipping both ways deducted from refund. I know this because I should have ordered a 10x12 instead of a 9x12. I’m happy with the rug and it works ok, just not the perfect size.

Beautiful, high-quality, perfect in our space

I love my bullseye Spicher & Co floorcloth! It’s beautiful, coordinates perfectly with one of their rubber I also bought, and it’s so easy to clean. It looks amazing in our kitchen

Very pleased with the quality and the colors

Excellent

Rug is thick- colors clear and delineated. Very pleased

Jaime was a leading to work with.

Love the Rug!

Quality and beauty of the rug is outstanding. It is perfect compliment to my decor. It was the final touch needed. However, one thing I did not consider because I had never owned a jute rug before is that my two small dogs pull up fibers when they are playing. Per instructions I am clipping fibers but I don't know how long I can continue this before rug shows too much wear and tear.

Good thing is rug is reversible so hopefully I will get many years of service prior to having to replace it. It was very difficult to find a rug with the right color scheme and design (wheat & black) so I'm hoping my young dogs calm down soon. Service and response by Rugsdoneright was outstanding. Loved that I could order samples to know exactly what rug looked like prior to ordering.

Responsive chat assistance and fast shipping on beautiful rug!

Positive first purchase experience with Rugs Done Right. Gorgeous rug and great price with fast shipping. Even the cat loves it.

Great purchase. Packed very well and shipped fast. Obsessed with this rug, perfect for the space. The beige color is a little darker than I thought but still cohesive. The wool is soft and has a natural look, like a large mat vs heavy rug which is exactly what I needed. Not seeing any loose threads, made well and looks like it will be long lasting. Bonus it can be vacuumed and was not shedding when laying it out. Couldn’t be happier.

Beautiful!

soft, great colors, better than the picture online. Also fantastic customer service when I need delivery address changed!

Runner

I owned this rug and needed another. It matches well and arrived in a timely manner. Pleased to have found it thru Rugs Done Right.

Beautiful rug

A beautiful rug, soft, and great quality! It’s tough to tell the quality of an item online but it exceeded my expectations and I’m happy with my purchase.

Always a good company

I have had all good experiences, and I find they are great on problem solving when things are not right.

I never sent back the sample rugs because shipping eas $23.00. It didn't seem worth it for a $45 item. Thank you!!

Nourison Quarry Blue/Ivory Rug

I purchased this rug along with two others in the Nourison Quarry collection to have a set of three. It matches beautifully as part of a set, with accentuating designs, shapes and colors. I especially like the blue colors, deep and light. I love this rug and the whole group and I'm so happy with the full purchase!

Cyrus Ivory/Navy Rug

This rug has beautiful ivory, navy and grey colors. I love its special design that gives it a nautical flair. I ordered the 2'6" x 4' and the dimensions are correct. It's a great purchase I am very happy with.

M
Dynamic Rugs Quartz 25010-190 Light Grey Rug
Mary Foster
Dynamic Rug Quartz

Just love my rug%2C fits my hallway perfectly. Good quality and beautiful color tones 👏👏👍🙏

Pretty Rug

This rug is very nice but it’s not thick at all. Hard to tell from the picture but when it arrived I was surprised how very thin it was.
I kept it anyway as the color and print are very nice in my loft.

Plush and detailed. This looks amazing on our stairs. Received quickly and in great condition.

Nice quality

Very pretty and good quality. Some shipping issues, but customer service was responsive and got it resolved.

The perfect throw rug

I ordered the 3x5 of the Dash & Albert Paint Chip DA2049 Natural Rug. It is inside by the door to the deck and fits and looks perfect. One of the best features is the backing that makes it so it does not slide.

Had to wait about 4 months…not ideal

Perfect in every way

I love this rug, timeless investment, makes a statement without taking over the room

Best service LOVE my rug!

I talked to someone on the phone that’s awesome helping me decide on a rug. As a designer I will be a repeat customer for sure, and recommend to all my friends.