Dash & Albert Shepherd DA1864 Oatmeal Hand Knotted Wool Rug

I had the most amazing experience dealing with Jamie. She sent a few samples and the rug I chose is perfect for my space

Generously sized samples so I can see what rug will look like in room. Convinced me to purchase one

I recently reached out to Rugs Done Right regarding a rug I bought last year. Unfortunately, the rug did not wear as I had hoped . I called Jamie and she was EXTREMELY helpful right away. She reached out to the manufacturer and within a week I had a new more beautiful rug . Jamie’s attention to detail is amazing as well. So often these days customer service is non existent or lacking at best. Not at Rugs Done Right, Jamie is exceptional & so happy to help and solve the problem with a smile on her face. Any rug need I have , I will be getting it at Rugs Done Right.

While the rug I chose was not a fit for my home, customer service at Rugs Done Right was exceptional. They made the return as easy as possible.Their quick response to emails, and follow up was like no other company I’ve dealt with. I can’t wait to find a rug for my home and will happily give my business to Rugs Done Right.

Great customer service; super helpful; offered suggestions for some options and ensured I had the correct size. Will definitely order from these folks again!!!!

Love my recent rug purchase from Rugs Done Right! High quality, competitive pricing is what you can expect. Will buy again!

JAMIE AT RUGS DONE RIGHT IS SUPER TO WORK WITH! Love this company!!

I age purchased 3 fabulous area rugs from Rugs Done right & they truly are rugs done right! From the very beginning speaking to Jamie & she was so professional & personable& was whith me all the way with my purchases! The 3 that I purchased were custom made & hand knotted in Tibet, arrived on schedule,,&. & are as pictured & beautiful! They’re title is : Abstract

Great service with my order. The Kali rug I ordered was too large for the space it was intended for and now it looks very sharp in my office! It is always nice to have customer service with a human without going through all the channels of a bot.

Love,Love,Love the floor art for my grandson's room - a daily reminder of his Nantucket vacation! Will definitely be ordering some for the rest of us to enjoy.

Positive first purchase experience with Rugs Done Right. Gorgeous rug and great price with fast shipping. Even the cat loves it.

Stumbled on Rugs Done Right because they carried a Dash and Albert that seemed to be out of stock everywhere. They were great and I’ll be ordering from them again! The rugs are great too :)

I had a great experience in buying my rug. From beginning to end I was informed of my order. My rug is very nice and soft to touch. My dog loves laying on it. Thumbs up!

My machine washable rug is very high quality, soft and beautiful.
This is a great company to work with. Jamie, the CEO personally responds to email inquiries. They also have a rug sample program which is extremely helpful when trying to make a decision on the right rug. Shipping was fast too! I will definitely purchase again.

Thank you to all of your customer service team. We have chatted and spoken over the phone. We received excellent customer service, purchased the perfect rugs, and they are on their way to us.
This was a great experience, and I will highly recommend your company to others.